Regions Ranked Among Nation’s Top Eight Companies in 2014 Temkin Experience Ratings
Ratings are based on a study of 10,000 U.S. consumers and cover 19 industries.
March 10, 2014 - Regions ranked among the nation’s leading companies in customer experience, ranking eighth overall and tops among banks in the 2014 Temkin Experience Ratings.
Although grocery and fast food chains dominated the top, Regions scored 81 percent in the Temkin Experience Ratings, which are based on consumer feedback of their recent interactions with companies. The ratings include 268 companies across 19 industries.
“This ranking is a reflection of the commitment and dedication of each of our associates,” said Bill Askew, senior executive vice president of Strategic Initiatives for Regions. “Every day we strive to focus on our customers, put people first and do what is right. We build relationships with our customers so we can better understand their needs and help them reach their financial goals. We are proud that consumer feedback reflects an increasingly positive experience with Regions, and we remain dedicated to continuing to improve the customer experience.”
Regions ranked among the most improved companies as well in the survey conducted by Temkin Group, a leading customer experience research and consulting firm.